# SLA KPIs

 In the platform, you can create a comprehensive **SLA & KPI Dashboard** to efficiently monitor alerts, set metrics, and apply thresholds. Let’s break down the steps:

1. **SLA & KPI Dashboard Creation**:
    
    
    - Navigate to the Nexus Care home and view SLA dashboard.
    - Add widgets for alerts, breached SLAs, and KPI metrics.
2. **Viewing Breached Alerts**:
    
    
    - The dashboard should display a summary of all active alerts.
    - Alerts that have breached predefined thresholds will be prominently highlighted.
3. **Creating Metrics and Thresholds**:
    
    
    - Define the key performance indicators (KPIs) relevant to your home.
    - Set thresholds for each metric.
4. **Email Notifications**:
    
    
    - Configure email notifications for breached thresholds.
    - Receive real-time alerts via email when thresholds are breached.
5. **Exporting Breach Data**:
    
    
    - To export a list of breached alerts: 
        - Choose the desired date range (e.g., from a specific date to the present).
        - Export the data in **CSV format**.
        - The exported file will contain details such as timestamp, alert type & response times

<span style="text-decoration: underline;">**Dashboard Tile View**</span>

**1**. Select View SLA Dashboard Tile

[![image.png](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-02/scaled-1680-/jxK96cuzENIYKqfM-image.png)](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-02/jxK96cuzENIYKqfM-image.png)

**2.** Add new KPI Metric

[![image.png](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-04/scaled-1680-/ZgHWR1Ut87Jehzkw-image.png)](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-04/ZgHWR1Ut87Jehzkw-image.png)

**3.** Add Metric name and select an Alert Type

[![image.png](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-02/scaled-1680-/78ow2wxdrbICC6b7-image.png)](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-02/78ow2wxdrbICC6b7-image.png)

**4.** Select Manage Threshold and configure thresholds as required. Accepted at is for the accept on the mobile app threshold &amp; the reset at is for the reset at callpoint threshold.

[![image.png](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-02/scaled-1680-/XT04JWKFpZjlTiKB-image.png)](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-02/XT04JWKFpZjlTiKB-image.png)

**5.** Email data for the threshold from any start date in time. Select the start date and press submit. An email with a link to download will follow.

[![image.png](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-04/scaled-1680-/sURSbtLATOiDoaun-image.png)](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-04/sURSbtLATOiDoaun-image.png)

**6.** Notifications can be sent if a threshold has been breached and users need to be notified of the breach. Enable the user(s) for the email notification &amp; press save

[![image.png](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-04/scaled-1680-/jKr2IQyEVhL7kIVu-image.png)](https://docs.nexuscare.co.uk/uploads/images/gallery/2024-04/jKr2IQyEVhL7kIVu-image.png)