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You must create a Home & a Collector in the Cloud Platform before on-boarding a Collector Unit. You will need the Engineer Code from within the Home page & the Device Authentication Code from within the Collector page in the  Cloud Platform before On-Boardin...

Baud Rate 

The Baud rate settings set out below must be matched in the Nexus Cloud Platform Setup > Despatch > Serial Settings Enable Serial Port Baud 9600 Data Bits/Parity 8 Data Bits, No Parity Address - Add the address of the callpoints in the fields. Selecting...

The Homes page serves as a central hub for managing various aspects within a care facility. Let’s break down the key functionalities: Collector Device Creation: This feature allows you to set up and configure collector devices. These devices play a crucia...

Collectors play a crucial role in integrating on-site systems within a care facility. Here are the key points about collectors: Purpose: Collectors are responsible for gathering data and alerts from various on-site systems. Integration: Currently, integrat...

Onsite users play a crucial role in utilizing the mobile application to receive Nursecall alerts. These users are conveniently accessible under the “Home” tab. When it comes to creating Onsite user accounts, there are two options available: manual creation or ...

A Room serves as a designated space where Callpoints can be located individually or grouped together. Its primary function is to collect alerts and organize them, ensuring accurate reporting to care management software. By centralizing these alerts, the Room e...

 A Zone serves as the location where Rooms reside. Users can sign in to a specific zone to receive nursecall alerts. It’s an essential organizational structure that ensures efficient communication and timely response within a care facility. Tip - When adding ...

Pre – Checks 1.      Wi-Fi – What brand? How many access points on each floor? Any black spots? Do they use mobile devices & EPR Apps? 2.      Ethernet Cable  – Location of the hardware dependant, then you will either use the cable to connect to the paging p...

Groups serve as a way to organize and manage multiple homes together. Additionally, they empower group users to oversee and manage all homes within the group. Creating a Group: Navigate to the Groups menu. Click the Create button at the top right of the...

 Let’s explore the features of room management in more detail: Edit Callpoint or Room Name: With room management, you can easily edit the callpoint (a unique identifier for a specific location) or the room name. Editing a Room Name will change the nam...

Dashboard Overview: The dashboard offers a visual snapshot of alarm management within care homes. Here are the key features: Graphical Interface: The dashboard presents data using pie charts and graphs. Users can quickly assess critical informat...

Overview: The system offers a comprehensive overview of nursecall activity within care homes. Users can generate system-wide reports, zone-specific insights, room-level data, and user engagement summaries. By applying consistent filters across all report pages...

 In the platform, you can create a comprehensive SLA & KPI Dashboard to efficiently monitor alerts, set metrics, and apply thresholds. Let’s break down the steps: SLA & KPI Dashboard Creation: Navigate to the Nexus Care home and view SLA dashboard. Ad...

It’s essential to configure your collector device properly for seamless communication within your LAN and beyond. Let’s break down the network requirements for the collector device: Collector Deployment Considerations: The collector device must have ...

Care Control will provide a hostname, home token &  room token. Hostname - Provide to GHM Technical team, this is inserted in the back-end system. Home Token - Can be inserted by Customer Admin under Home > Manage > Home Token - This authenticates the two pl...