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If you are having an issue that cannot be fixed using the tools available within the Nexus Cloud Platform, we allow escalation to our development team to investigate these issues. Our development team will relay all information to your support team, you are r...

Applying configuration changes will update restart all networking services and reconfigure the docker containers. This means there will be downtime while this process takes place. Sometimes you may need to change network connection type. You can do this by a...

Rebooting will result in downtime for the customer, and is usually not necessary. This should only be done if advised by the development team or support. Rebooting using other methods (such as removing and reconnecting power to the collector) may result in da...

We are always seeking feedback on all of our software. If there is any functionality you feel is missing from OMU, please log a ticket with our team and we'll be more than happy to discuss this with you. Built in to every collector is an Onsite Management Uti...

Shutting the collector down will result in all functionality ceasing. Shutting down without using the proper function within OMU will lead to data loss. When you wish to shut down the unit for any reason (such as to move it within the care home), you will ne...

Rebuilding the containers will destroy all existing data local to the device, ensure all app users are logged out if possible. If not, you will need to clear the app cache and data from within the Android settings app. This process will take a few minutes to ...

Resetting a collector will completely disable it and restore it to factory defaults ready to be reconfigured. This will make it completely inoperable at an existing home. It is not normal to have to do this step in day to day operation and you should only do ...

Applying configuration changes will update restart all networking services and reconfigure the docker containers. This means there will be downtime while this process takes place. You should ensure the configuration is valid otherwise there will be extended d...

You must create a Home & a Collector in the Cloud Platform before on-boarding a Collector Unit. You will need the Engineer Code from within the Home page & the Device Authentication Code from within the Collector page in the  Cloud Platform before On-Boardin...

Baud Rate 

The Baud rate settings set out below must be matched in the Nexus Cloud Platform Setup > Despatch > Serial Settings Enable Serial Port Baud 9600 Data Bits/Parity 8 Data Bits, No Parity Address - Add the address of the callpoints in the fields. Selecting...

The Homes page serves as a central hub for managing various aspects within a care facility. Let’s break down the key functionalities: Collector Device Creation: This feature allows you to set up and configure collector devices. These devices play a crucia...

Collectors play a crucial role in integrating on-site systems within a care facility. Here are the key points about collectors: Purpose: Collectors are responsible for gathering data and alerts from various on-site systems. Integration: Currently, integrat...

Onsite users play a crucial role in utilizing the mobile application to receive Nursecall alerts. These users are conveniently accessible under the “Home” tab. When it comes to creating Onsite user accounts, there are two options available: manual creation or ...

A Room serves as a designated space where Callpoints can be located individually or grouped together. Its primary function is to collect alerts and organize them, ensuring accurate reporting to care management software. By centralizing these alerts, the Room e...

 A Zone serves as the location where Rooms reside. Users can sign in to a specific zone to receive nursecall alerts. It’s an essential organizational structure that ensures efficient communication and timely response within a care facility. Tip - When adding ...

Pre – Checks 1.      Wi-Fi – What brand? How many access points on each floor? Any black spots? Do they use mobile devices & EPR Apps? 2.      Ethernet Cable  – Location of the hardware dependant, then you will either use the cable to connect to the paging p...