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On-Boarding the Collector to Cloud

Collector Installation

You must create a Home & a Collector in the Cloud Platform before on-boarding a Collector Unit....

Updated 3 months ago by Martin Thompson

Network Requirements

Network & Project Management (Pre-Insta...

It’s essential to configure your collector device properly for seamless communication within yo...

Updated 3 months ago by Martin Thompson

Understanding the LEDS

Troubleshooting

The lights on a Compute Module 4 (CM4), typically a red Power (PWR) LED and a green Activity (ACT...

Updated 3 months ago by Martin Thompson

CLB Integration Configuration

CLB

The CLB integration relies on an agent that must be run on the CLB Windows Server. The steps belo...

Updated 3 months ago by Luke Hebblethwaite

Nourish Integration

Nourish Care

V2 Integration is now released please see below video link to guide you through. Nourish V2 Inte...

Updated 1 year ago by Martin Thompson

General FAQ's

General FAQ's

Does the system require the internet to operate? Yes & No! - The collector unit does require int...

Updated 1 year ago by Luke Hebblethwaite

Care Control

Care Control

Care Control will provide a hostname, home token &  room token. Hostname - Provide to GHM Techni...

Updated 1 year ago by Martin Thompson

Escalating A Support Case

Raising a Support Case

If you are having an issue that cannot be fixed using the tools available within the Nexus Cloud ...

Updated 1 year ago by Luke Hebblethwaite

Rooms Management

Homes

 Let’s explore the features of room management in more detail: Edit Callpoint or Room Name: ...

Updated 1 year ago by Martin Thompson

Rooms

Homes

A Room serves as a designated space where Callpoints can be located individually or grouped toget...

Updated 1 year ago by Martin Thompson

Onsite Users

Homes

Onsite users play a crucial role in utilizing the mobile application to receive Nursecall alerts....

Updated 1 year ago by Martin Thompson

Collectors

Homes

Collectors play a crucial role in integrating on-site systems within a care facility. Here are th...

Updated 1 year ago by Martin Thompson

Homes

Homes

The Homes page serves as a central hub for managing various aspects within a care facility. Let’s...

Updated 1 year ago by Martin Thompson

SLA KPIs

Reports & Dashboard

 In the platform, you can create a comprehensive SLA & KPI Dashboard to efficiently monitor alert...

Updated 1 year ago by Martin Thompson

Project Requirements

Network & Project Management (Pre-Insta...

Please provide the following information: Nurse-Call System Details: Model of Nurse-Call ...

Updated 2 years ago by Martin Thompson

Reports

Reports & Dashboard

Overview: The system offers a comprehensive overview of nursecall activity within care homes. Use...

Updated 2 years ago by Martin Thompson

Details Coming Soon....

Vayar

Updated 2 years ago by Martin Thompson

Dashboard

Reports & Dashboard

Dashboard Overview: The dashboard offers a visual snapshot of alarm management within care homes....

Updated 2 years ago by Martin Thompson

Zones

Homes

 A Zone serves as the location where Rooms reside. Users can sign in to a specific zone to receiv...

Updated 2 years ago by Martin Thompson

Create a Group

Groups

Groups serve as a way to organize and manage multiple homes together. Additionally, they empower ...

Updated 2 years ago by Martin Thompson