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Groups serve as a way to organize and manage multiple homes together. Additionally, they empower group users to oversee and manage all homes within the group. Creating a Group: Navigate to the Groups menu. Click the Create button at the top right of the...

 Let’s explore the features of room management in more detail: Edit Callpoint or Room Name: With room management, you can easily edit the callpoint (a unique identifier for a specific location) or the room name. Editing a Room Name will change the nam...

Dashboard Overview: The dashboard offers a visual snapshot of alarm management within care homes. Here are the key features: Graphical Interface: The dashboard presents data using pie charts and graphs. Users can quickly assess critical informat...

Overview: The system offers a comprehensive overview of nursecall activity within care homes. Users can generate system-wide reports, zone-specific insights, room-level data, and user engagement summaries. By applying consistent filters across all report pages...

 In the platform, you can create a comprehensive SLA & KPI Dashboard to efficiently monitor alerts, set metrics, and apply thresholds. Let’s break down the steps: SLA & KPI Dashboard Creation: Navigate to the Nexus Care home and view SLA dashboard. Ad...

It’s essential to configure your collector device properly for seamless communication within your LAN and beyond. Let’s break down the network requirements for the collector device: Collector Deployment Considerations: The collector device must have ...

Care Control will provide a hostname, home token &  room token. Hostname - Provide to GHM Technical team, this is inserted in the back-end system. Home Token - Can be inserted by Customer Admin under Home > Manage > Home Token - This authenticates the two pl...

Please provide the following information: Nurse-Call System Details: Model of Nurse-Call System: [Enter Model Name/Number] Nursecall Maintainer Details & Support Contact: [Provide Contact Information] Nurse-Call Paging Port Configuration: Re...

V2 Integration is now released please see below video link to guide you through. Nourish V2 Integration V1 Integration Send Nursecall records in to the Nourish Timeline, once an alert has been completed. Before starting, request via the Nourish support cha...

Does the system require the internet to operate? Yes & No! - The collector unit does require internet to relay the alerts to the cloud site but this is for reporting data only. The mobile app does not rely on the actual internet to receive an alert, the smart...

The CLB integration relies on an agent that must be run on the CLB Windows Server. The steps below are required to configure this. First step, head to the Home in the Nexus Care platform, and click "New" in the Sources section. From there, select CLB. This w...

The lights on a Compute Module 4 (CM4), typically a red Power (PWR) LED and a green Activity (ACT) LED, indicate its operational status and can help diagnose boot problems.  LED Meanings The behavior of the LEDs depends on the specific carrier board and soft...