Search Results

If you are having an issue that cannot be fixed using the tools available within the Nexus Cloud Platform, we allow escalation to our development team to investigate these issues. Our development team will relay all information to your support team, you are r...

Applying configuration changes will update restart all networking services and reconfigure the docker containers. This means there will be downtime while this process takes place. Sometimes you may need to change network connection type. You can do this by a...

Rebooting will result in downtime for the customer, and is usually not necessary. This should only be done if advised by the development team or support. Rebooting using other methods (such as removing and reconnecting power to the collector) may result in da...

We are always seeking feedback on all of our software. If there is any functionality you feel is missing from OMU, please log a ticket with our team and we'll be more than happy to discuss this with you. Built in to every collector is an Onsite Management Uti...

Shutting the collector down will result in all functionality ceasing. Shutting down without using the proper function within OMU will lead to data loss. When you wish to shut down the unit for any reason (such as to move it within the care home), you will ne...

Rebuilding the containers will destroy all existing data local to the device, ensure all app users are logged out if possible. If not, you will need to clear the app cache and data from within the Android settings app. This process will take a few minutes to ...

Resetting a collector will completely disable it and restore it to factory defaults ready to be reconfigured. This will make it completely inoperable at an existing home. It is not normal to have to do this step in day to day operation and you should only do ...

Applying configuration changes will update restart all networking services and reconfigure the docker containers. This means there will be downtime while this process takes place. You should ensure the configuration is valid otherwise there will be extended d...

The CLB integration relies on an agent that must be run on the CLB Windows Server. The steps below are required to configure this. First step, head to the Home in the Nexus Care platform, and click "New" in the Sources section. From there, select CLB. This w...